Call 911 for service and response

Text 911 If You Can't Call!

Wireless customers across Southwestern PA can send a text message to a 911 operator from a mobile phone or device if there is a situation that does not allow them to call.  

This allows 911 access to people with hearing/speech impairments, as well as those in situations where it is unsafe to speak on the phone. Non-emergency calls still should be communicated to emergency services through non-emergency phone lines.

How to Text 911

• In the “To” field enter the numbers 911
• The first text message should contain:
  • The address/location of the emergency, including municipality if known. The information from your cell phone is not enough for operators to find you.
  • The type of help needed (fire, ambulance, police, etc.)
  • Be prepared to answer questions and follow instructions from the operator. You may want to place your phone on silent so not to alert intruders.
• Click Send

Use simple words and do not use abbreviations or slang. Do not send photos or videos. Do not send your emergency text to anyone other than 911. For example, no group texts. As with all text messages, 911 texts may take longer to be received, may be received out of order, or may not be received at all. It may take slightly longer to dispatch emergency services originating from a text.

Frequently Asked Questions

Will a deactivated phone be able to text to 911?  No, a text or data plan is required.

If my phone service indicates roaming, will Text to 911 be available? No.

Are all cellphone carriers able to support Text to 911? While our region has the appropriate technology in place, not all carriers are ready to offer this capability.

What if Text to 911 is not available? You will receive a “bounce back” message telling you that this service is not available in your area and to contact 911 by other means.

REMEMBER: DO NOT TEXT AND DRIVE!